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Monthly Archives: February 2016

Sim Swap Fraud

We all know the dangers associated with bank card cloning or the possibility that the wrong person could get hold of your account details online. Few people however have heard of the latest scam and how mobile phone cloning is duping people out of their hard earned cash. ‘Sim swap’ fraud gives imposters access to mobile phone accounts. Criminals obtain bank details via organised crime networks or phishing emails, they then open a business account under the target’s name at the same bank the victim currently uses as this requires fewer security checks. The fraudster then scours social media accounts to work out possible answers to security questions and calls the victim’s mobile phone provider to report the phone stolen. This results in the old sim being cancelled and a new one activated, meaning from then on the fraudster can commandeer the victims mobile phone account, change security settings and initiate bank transfer authorisations. There are several ways to protect yourself against ‘sim swap’ fraud: • Never give out personal or financial information even if appears to be from a reliable source • Ensure your computer has the most up-to-date antivirus software • Keep information available on social media sites to a minimum • Don’t turn your handset off in response to a flurry of nuisance calls, this can be the fraudster attempting to delay you noticing loss of service whilst a sim is swapped • If your mobile phone service stops unnecessarily then notify your bank  If you have a question for JSPC, email it to questions@jspc.co.uk If you require further advice, technical support, or a computer repair please call JSPC Computer Services on 01903 767122 or visit the shop at 2 Seadown Parade, Bowness Avenue, Sompting.

 

Facebook Safety Tips

It is surprising how often people forget to log off Facebook when using a strange computer. We are all so used to instant access and how easy it is to click the ‘remember me’ button on applications we forget that we don’t always use our own device to check our social media leaving us wide open to others tapping into our personal online world.

Luckily Facebook has a feature called Login Alerts. This is a great feature if you are concerned your account is being accessed by someone other than yourself, it alerts you every time Facebook is logging into from an unknown computer. Meaning you can track login times and recognise unusual activity. To enable ‘Login Alerts’ just go to Settings and click on Security.

If you are really having a problem with security on Facebook and you have tried changing your password, then sitting just below Login Alerts is Login Approvals. This handy feature asks you for a code every time you log into Facebook from a browser other than one you regularly use. Perfect for adding a little extra security to your Facebook account.

If you have a question for JSPC, email it to questions@jspc.co.uk If you require further advice, technical support, or a computer repair please call JSPC Computer Services on 01903 767122 or visit the shop at 2 Seadown Parade, Bowness Avenue, Sompting.

Story Factory April 2016

We are proud to say we will once again be sponsoring Story Factory Chichester this year, which takes place at St Wilfrid’s Church Community Hall on the 8th April.

This will be the third time JSPC has sponsored the event, aimed at girls and boys between 6 – 11 years old from schools across Sussex and Hampshire.

The creative day focuses on getting children’s imaginations raring with creative writing, music, performance, games, illustration and much more. Since its launch, Story Factory Chichester has proved to be a groundbreaking success, helping children to come out of their shells and move away from their TVs. Its effect on the children is evident, with messages of thanks flooding in from excited youngsters and parents after every event.

We are honoured to be a part of such a wonderful workshop.

 

Staying Safe Online

Nowadays we have access to the Internet at pretty much all times through multiple devices with mobile phones, iPads, laptops and desktops. It is an amazing resource both for entertainment and also education, however like every good thing, the Internet comes with a dark side. So in honour of Tuesday being Safer Internet Day, we have collated some important things to remember to help you and your children stay safe online.

Being behind the mask of a computer can encourage people to behave in a way they never would face to face. From harassment to pretending to be someone they are not, it is that anonymity which can be dangerous. With internet bullies on the rise it is vital that young people are given the tools to avoid these situations as much as possible and be aware of the correct way to respond should they encounter anything suspicious online.

Some key points to remember:

  • Never give out personal information such as your address or phone number
  • Never send pictures of yourself to anyone
  • Don’t open emails or attachments from people you don’t know
  • Don’t become online ‘friends’ with people you don’t know
  • Never arrange to meet someone in person who you’ve met online
  • If anything you see or read online worries you, tell someone about it

For more information on staying safe online visit www.saferinternet.org.uk.

If you have a question for JSPC, email it to questions@jspc.co.uk If you require further advice, technical support, or a computer repair please call JSPC Computer Services on 01903 767122 or visit the shop at 2 Seadown Parade, Bowness Avenue, Sompting.

 

Safer Internet Day

In honour of Safer Internet Day yesterday, we are excited to report that JSPC have partnered with internet safety company Safety Net at local school The Globe in a bid to raise awareness and educate children on staying safe online.

Rachel Nahum from Safety Net visited The Globe primary school in Lancing yesterday to chat to the children about the best way to stay safe online. The event also included a competition in which a winner from each of the three key stages involved received the prize of a digital camera donated by us here at JSPC.

It has been such a fantastic event to be involved in. Staying safe online is of such importance, especially now the Internet is accessible so much of the time and to so many. Internet safety is paramount and here at JSPC we are proud to be part of the safer Internet movement.

 

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Getting your Mac back in shape

Is your once nippy Mac now dismally slow? If so, it is probably time to give your hardworking computer a bit of a technology spa session. We have put together some top remedies for when your Mac is feeling overworked and sluggish.

Firstly, remove any unnecessary files. It is easy to forget about deleting old files, but those forgotten documents will be slowing down your computer a huge amount as a full hard drive takes far longer to respond.

Your actions are stored in system log and cache files which are added to on a daily basis, so over time many of the stored files have become redundant. Deleting any which are no longer necessary will clear some space – just be sure you know what you are removing before you click Trash. Just use Spotlight Search (cmd + space bar) and type in ~/Library/Caches to bring up the cache file, you can then choose what you would like to delete.

When you run out of RAM your computer starts to use its virtual memory, this relies on the hard drive to store information which means your Mac will run much slower. To avoid this, look at the apps you are currently running, close the ones you don’t use and re-launch the rest. Then quit and reload your web browser as some websites consume memory even when closed.

If this all sounds too much like hard work, CleanMyMac 3 is an excellent tool. For a cost, it proactively lets you know when your computer is starting to slow, cleans your system including cache and temp files, uninstalls and resets apps and speeds up your Mac with a set of optimising tools. Keeping your mac efficient without the need for you to lift a finger.

If you have a question for JSPC, email it to questions@jspc.co.uk
If you require further advice, technical support, or a computer repair please call JSPC Computer Services on 01903 767122 or visit the shop at 2 Seadown Parade, Bowness Avenue, Sompting.